Freight and Delivery

WE DELIVER TO:

  • Brisbane
  • Sydney
  • Melbourne
  • Adelaide
  • Perth
  • Hobart
  • Darwin
  • All other regional areas in Australia
  • Overseas – not available at this time

FREIGHT CHARGES/FREE DELIVERY:

Some items advertised include FREE DELIVERY. For items which do not expressly state this, the freight will show after you add the product to the shopping cart. In these instances, freight charges are calculated on size, weight & destination. As this happens BEFORE you enter payment details, you can elect to not continue with your purchase if that is your wish. Freight calculations are for Australia only. Overseas customers should email for orders and freight charges. A proforma invoice can be provided. Not all items can be sent overseas.

SHIPPING POLICY:

  • We currently use both Australia post and Couriers to deliver Australia Wide depending on the goods and their destination.
  • Upon booking the goods with the courier or Australia post, customers will be emailed a confirmation of the courier along with any relevant consignment notes etc.
  • Customers can contact the freight company direct at any time after that to discuss delivery details if they wish.
  • To ensure our guarantee of safe, secure delivery, a customer must be home at the time the goods are delivered. It is the customers responsibility to discuss and organise such with the freight company. In the event that no-one is home at the time of delivery and goods are left unattended by the courier or delivery person and no customer signature has been attained by the courier/delivery person, Epoolshop cannot guarantee safe secure delivery.
  • It is the customers responsibility to check that goods have arrived undamaged and in an acceptable condition.
  • Signing for any goods indicates that the goods have been received and accepted as being received in good and acceptable condition. In the event that goods are damaged, a customer should not sign for such.
  • For general orders, we will attempt to despatch your goods as quickly as possible. Goods ordered and paid for that are in stock will generally be shipped the following day and after confirmation of receipt of payment.
  • It can take from 3 to 5 days for the delivery/receipt of goods via Australia Post or courier – depending on location of delivery and the item being delivered.
  • Any freight charges are for once only delivery from Epoolshop to the customer.
  • Any goods being returned from the customer must be freight paid for by the customer.